I have not received my Bingo Books
There are a number of things that you can troubleshoot before raising a query with us. It takes a lot of time for our volunteers to deal with queries and over 95% can be solved by following these simple checks
- Check the date and time you purchased bingo books. Bingo Books are emailed in two bulk batches. The first batch is emailed on Friday morning/midday for books purchased prior to Thursday at 5pm. Books purchased after 5pm on Thursday up to Satudray night at 11pm are emailed on Sunday midday
- Confirm your email address. Ensure you use the correct email address when purchasing books as the books will be sent to that email account. One quick way to ensure that you used the correct email is to check that you received a confirmation email after your purchase.
- Check your spam folder. Email filtering and settings are very different dependent on which email provider you use e.g. Gmail, Outlook, Hotmail. Often the email containing the bingo books can be placed into the Spam/Junk/Trash folder. Check all folders in your email account to see has the email containing your books landed there. This issue is common with Hotmail users. Please note that if you access your email account on a mobile device vs a desktop or laptop that the view of the inbox will vary
- Conversation view. Many email providers inbox are set to conversation view. Conversation view bunches emails with similar subjects and senders together which may hide your bingo books. This is very relevant to Gmail users. To unset conversation view in your inbox go to settings and general settings and turn 'conversation view' off. Example below is Gmail
- Search for 'JJ Martin'. By simply searching the keyword 'JJ Martin' in your inbox it could retrieve the emails containing your bingo books. All email providers have a search function. Enter 'JJ Martin' and press search. This will bring back multiple results if you are playing bingo regularly but you will be looking for the email for the upcoming bingo.
